HomeCareersCollections Officer - Kenya
Nairobi, Kenya

Collections Officer - Kenya

Field is hiring a team of Collections Officers to work on the frontlines of its Credit Operations in Kenya. Field is one of the fastest growing healthtech companies in Africa and Collections Officers pay a critical role in ensuring the success of Field’s credit and other financial services for health providers throughout Kenya.


  • Monitoring. Use management dashboards to track credit repayment performance in real-time. Use data to self-direct follow-up efforts.
  • Intervention. Interpreting data and following protocols to intervene in at-risk and past-due accounts, including calling, emailing, and visiting clients.
  • Escalation. Record updates to client accounts in the system, escalate issues through the appropriate channels, and coordinate directly with accounting and operations teams for appropriate, timely follow-up.
  • Resolution. Pursue and ensure successful resolution against personalized goals each period.


  • Minimum 1 year in a debt collection or related role at a financial institution or distribution company
  • Prior experience in pharmaceuticals is preferred but not mandatory
  • Excellent professional and interpersonal communication skills
  • Fundamental computer literacy, particularly with spreadsheets and data entry
  • Minimum of one supporting professional reference


  • Location: Nairobi, Kenya
  • Reports to: Credit Operations Manager
  • Pay structure: Contractor with monthly base pay and structured opportunities for performance-based compensation. Significant opportunities for professional development and rapid career advancement.
If this sounds like a place you'd like to come to work, we humbly suggest we could do some great things together. Please get in touch with a CV or portfolio.
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