The Support Team is the first line of contact with Field’s service users - both operational services and SaaS products - and a critical component of both ensuring clients get the most out of Field services, and in guiding the direction of product development with live user input.
The Support Team currently supports Field Supply SaaS users, and will grow to support all of Field’s services including Shelf Life, across all territories.
The Support Team is responsible for ensuring that Field’s Support Team operates at top capacity, coordinating team mates, designing processes, managing tools, and conducting field research.
Work with the QA and support team to develop Quality operative testing tasks
Carrying out QA/QC tests on all field supply digital products to release optimised versions to users
Writing detailed bug tickets, that are understood by the team to allow efficient debugging
Triage tickets with the team to understand the severity of issues
Constantly rotate testing of all Field supply products to give users best user experience
Constantly improving test matrices by including workflows of new features, adding edge cases to test to improve the quality of all field supply products.
Coordinating staging and production releases
Document all meeting with users and stakeholders
Technical Discovery of bugs
Data Ops activities for all field supply products
Location: Abuja or Lagos (travel encouraged but not required)
Language skills: English (fluent)