HomeCareersCustomer Success Associates
Abuja or Lagos, Nigeria

Customer Success Associates

You will be responsible for:

  • Pro-actively managing a large base of Shelf Life customers helping them maximise the value they receive from the Shelf Life tools and services.
  • Working as part of a team, to help shape the processes and knowledge base required to support the Shelf Life customer base
  • Ensuring customers receive regular communication on best practices and new release information on products and services
  • Working as part of a team, to help shape the processes and knowledge base required to support the Shelf Life customer base.
  • Ensuring customers receive regular communication on best practices and new release information on products and services.
  • Acting as a single point of contact to coordinate all Shelf Life related enquiries
  • Proactively monitor the customer base, taking appropriate actions accordingly, tracking and evaluating performance.
  • Provide feedback to the team regarding customer experience.
  • Assist and coordinate with the sales teams to help maximise the Lifetime Value (LTV) of clients.
  • Work with the Ops/Support team to understand and analyse client facing issues/data anomalies allowing them to be efficiently resolved
  • Answer user support requests
  • Create detailed support tickets and follow up on resolution
  • Conduct Technical Discovery on support issues

Key Performance Metrics

  • Support issues closed successfully
  • Speed oup resolution of complaints and questions

Requirements

  • Strong aptitude for quantitative reasoning
  • Strong verbal and written communication abilities
  • Attention to detail.
  • B.sc/HND in a scientific or technical discipline preferably Information Technology, Data Science, or any related fields
  • Experience in Customer Relationship Management and Data Management
  • Proficient in using spreadsheets
If this sounds like a place you'd like to come to work, we humbly suggest we could do some great things together. Please get in touch with a CV or portfolio.
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