Responsibilities

Sales Process Optimization

• Design, implement, and refine sales processes to improve efficiency and productivity.
• Ensure alignment of sales strategies with business goals
• Identify bottlenecks in workflows and recommend solutions

Data Analysis and Reporting

• Analyze data to track performance, identify trends, and support strategic decision-making.
• Develop and maintain dashboards, reports, and KPIs for leadership and sales teams.
• Provide actionable insights and recommendations based on data analysis.

Sales Tools and Technology Management

• Oversee the administration and optimization of CRM systems and other sales tools.
• Train and support teams in the effective use of technology.
• Evaluate and recommend new tools or enhancements to improve efficiency.

Collaboration and Communication

• Act as a liaison between sales, marketing , and customer experience teams to ensure alignment.
• Partner with leadership to set sales targets and monitor progress.
• Drive initiatives that enhance communication and collaboration across teams.

Sales Training and Enablement

• Support onboarding for new sales team members.

Forecasting and Planning

• Assist in the development of sales forecasts and budgets.
• Monitor and report on pipeline health and forecast accuracy.

Qualifications

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field; MBA is a plus.
• 5+ years of experience in sales operations, sales management, or a similar role.
• Strong analytical skills and proficiency in CRM platforms (e.g., Freshdesk) and BI tools.
• Excellent project management and organizational abilities.
• Exceptional communication and interpersonal skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Experience in driving process improvements and change management.

If this sounds like you, we'd love to meet you.