Key Responsibilities
Project Management & Cross-Functional Coordination
- Own the full lifecycle of Field Supply rollouts for clients across East and West Africa, aligned with Field’s onboarding and post-go-live roadmap.
- Act as the central coordinator pulling together Sales, Product, Support, and Solution Architecture teams to maintain strong implementation cadence and ensure successful delivery.
- Lead project kick-offs with internal and client stakeholders, set timelines, define engagement goals, and clarify team roles and responsibilities.
- Maintain and update project plans, progress dashboards, and internal trackers using tools like Notion, Miro, and Google Sheets.
- Facilitate regular internal syncs and client check-ins to manage expectations, mitigate risks, and keep implementation on track.
- Manage and develop deployment processes, and identify blockers and resourcing gaps
Coordinate and document roadmap feedback and success reviews post-implementation.
Technical Onboarding & Customization Oversight
- Support clients through the early stages of rollout, including scoping sessions, data readiness assessments, and configuration planning.
- Collaborate with Solution Architects to validate technical feasibility, clarify custom requirements, and contribute to drafting the Statement of Work (SoW).
- Monitor and manage minor customisations; escalate more complex technical requests to the Product team.
- Align with the Support and Product teams to coordinate training schedules and ensure a smooth transition from onboarding to active use.
Post-Go-Live Monitoring & Optimisation
- Track client engagement and platform usage after go-live to identify gaps and ensure early adoption success.
- Analyse support tickets, usage data, and feedback clusters with Support and Product teams to uncover training needs or product friction.
- Define and oversee proactive engagement with clients to ensure success of client goals through deployment
- Manage feedback loops between clients and internal teams, including organising and facilitating roadmap junkets to shape future development priorities.
Documentation & Continuous Improvement
- Refine and maintain onboarding playbooks, SoW templates, training guides, and rollout documentation.
- Capture lessons learned from each client rollout to improve processes and share knowledge across teams.
- Support the development and updating of SOPs for Self-Managed Field Supply implementation.
What We are Looking For
Essential Skills & Experience:
- 3–5 years of experience in program or project management, ideally within digital health, logistics, or tech-for-development sectors.
- Proven experience in coordinating multi-disciplinary teams across departments and time zones.
Strong understanding of digital platform rollouts, preferably in SaaS or similar contexts.
- Excellent project planning, organisational, and communication skills with an eye for detail and accountability.
- Comfortable working directly with clients, understanding their needs, and translating them into actionable internal workflows.
- Proficient in collaboration and productivity tools such as Notion, Slack, Google Workspace, and project tracking software.
- Ability to analyse basic performance and support data to inform decision-making and improve delivery.
Desirable:
- Familiarity with supply chain management, health product distribution, or last-mile service delivery.
- Experience working with government partners, NGOs, or health facilities in sub-Saharan Africa.
French language proficiency (especially for West Africa-focused deployments).
- Exposure to donor-funded projects and familiarity with monitoring and evaluation frameworks.